Subject: Tech Support Candidate - Ayaz Alam
From: Ayaz Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 04:20:43 -0500

| | Tech Support Test

Name | Ayaz Alam
E-mail | [email-masked]
Phone Number | (89697) 05232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | South extension
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cyfuture India pvt ltd | Senior executive | Dec 2020 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the internet connection

Restart the computer and check again

Check the another website

Check with another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the mobile Bluetooth

Turn on the speaker Bluetooth

Search the Bluetooth connection of speaker

Click on connect

What according to you makes you a good candidate for customer service or technical support job?

Understand the customer queries

Resolved the customer queries with 100% satisfaction

Explain the troubleshooting steps

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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