Subject: Tech Support Candidate - Sachin Kumar
From: Sachin Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 04:17:07 -0500

| | Tech Support Test

Name | Sachin Kumar
E-mail | [email-masked]
Phone Number | (91) 7055048356
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sunder nagri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ewheels and logistics | It admin | | 18500
Previous Employer 1 | Tulsi academic of higher education | Lab admin | | 12600
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.  Restart my computer
Many basic problems can be solved simply by restarting computer. This clears caches, and forces the device to re-load the program or web page
2.Make Sure the Internet Connection Works
3. Make sure i am able to load Google.com.
4.Make sure search results load properly
5.Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.
2.Tap the Bluetooth option.
3.Turn on Bluetooth.
4.A list of available devices will appear.
5.If speaker is not listed, press the button on speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
6.Pair the speaker

What according to you makes you a good candidate for customer service or technical support job?

Agreeableness: Tendency to be friendly, approachable, and easy to get along with.

The ideal Customer Service Representative candidate usually cooperates with others in order to ensure group harmony as long as their goals do not drastically differ from those of the candidate.

Conscientiousness: Tendency to strive for perfection, sometimes at all costs.

This position calls for people that display this trait like most people. The ideal candidate prefers to be precise in your actions, but can take the big picture into account when necessary.

Stability: Degree to which one reacts positively to negative or stressful situations.
These all things makes a good candidate for customer service or technical support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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