Subject: Tech Support Candidate - Archana Malviya
From: Archana Malviya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 04:13:13 -0500

| | Tech Support Test

Name | Archana Malviya
E-mail | [email-masked]
Phone Number | (91) 9340463072
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mukherjee nager delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | First source pvt LTD bhopal mp | Technical support | 2017 | 10000
Previous Employer 2 | Falcon force pvt LTD gurgaon haryana | Operation executive | 2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The problem only happens with certain websites.
If you can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in particular browser
If the site doesn't work in another browser, check out The problem happens in all web browsers.
The problem only happens with certain websites
If you see any of these error messages, it might just be a problem with browser cache:

The connection was interrupted
The connection was reset
The connection has timed out
Try clearing browser cookies and cache
Do these steps and then reload the website you're having trouble with.

Click History and select Clear Recent History….
select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click Clear Now.
If clearing  cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that case you'll just have to wait for it to get fixed. With big sites like Twitter or Facebook this may only be a few minutes.

If you don't see any of the error messages above, check to see if any of the specific problems below match what you see:

The website loads but doesn't work properly
If the
Websites look wrong or appear differently than they should
Fix problems that cause images to not show
Fix common audio and video issues
Websites show a spinning wheel and never finish loading
Fix login issues on websites that require a username and password. You may receive an error similar to We were unable to process your login request or An unspecified error has occurred when you attempt to sign in to websites with your username and password, or the login may simply fail.
The problem only happens on a secure (https) website
Look at the web address in the location bar. Does it start with https:// (notice the "s")?

For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue" error page, see Secure connection failed and Firefox did not connect.
If another web browser works just fine,

if you experience connection problems after updating browser
If you see the following error messages, browser is trying to access the Internet through a proxy server:

The proxy server is refusing connections
Unable to find the proxy server
If you connect to the Internet through a proxy, compare Firefox's settings to Internet Explorer's — see Microsoft's guide to proxy settings.

To check your connection settings in Firefox:

The Connection Settings dialog will open.
Change your proxy settings
The problem happens in all web browsers
This is probably a problem with your Internet connection.

Other, less common problems
A website reports that  outdated, incompatible or not supported
A plugin has crashed .
Malicious website errors - If you see a "Suspected Attack Site!" or "Suspected Web Forgery!

The page isn't redirecting properly - This problem can be caused by problems with cookies. See Websites say cookies are blocked - Unblock them for more information.
If you get a File not found error, try the troubleshooting steps

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
Troubleshoot Firefox issues caused by malware
Content Encoding Error - If you get the error message Content Encoding Error or The page you are trying to view cannot be shown
Check the settings of any Internet security applications you use (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs).
You should try to remove any permissions those applications , and then add them again. For program-specific instructions for a number of applications, see Configure firewalls so that Firefox can access the Internet.

Follow the Standard troubleshooting steps.
This address is restricted - This error occurs when you are attempting to connect to a web server on a port that is reserved for another application. If the website you are trying to visit contains a colon followed by a number in its address.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job? | Tendency to be friendly, approachable, and easy to get along with. ... This position calls for people that display this trait more prominently than most people. The ideal candidate usually embraces the opportunity to try new ways of doing things.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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