Subject: Tech Support Candidate - Lalit Kumar
From: Lalit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 03:51:28 -0500

| | Tech Support Test

Name | Lalit Kumar
E-mail | [email-masked]
Phone Number | (91) 9654663665
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chattarpur Delhu
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Dreamfolks | Se executive | | 40000
Previous Employer 1 | Pine labs | Sr Tech support executive | | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check Internet connection first.
Check the URL
Check Firewall
Check website proxy

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the speaker Bluetooth First
Search the Speaker bluetooth connection
Match mobile phone bluetooth with speaker bluetooth
Enter Password (If Required)

What according to you makes you a good candidate for customer service or technical support job? | Who will resolve the customer query in a well manner and make a seamless connection with customer which will help to customer satisfaction and organization growth as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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