Subject: Tech Support Candidate - Ashish Meshram
From: Ashish Meshram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 03:17:32 -0500

| | Tech Support Test

Name | Ashish Meshram
E-mail | [email-masked]
Phone Number | (+91) 8884440374
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cellcomm Solutions ltd | Team Lead | 31 Jan 2020 | 31730
Previous Employer 1 | Securens system pvt ltd | Team Lead | 28 Feb 2017 | 21000
Previous Employer 2 | Honeywell | BMS Engineer | 5 june 2014 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1:- I shall check website first and reload it.
2:- If Error will be same then i shall check LAN cable or wifi connection.
3:- i shall find same error then i shall connect Network operator.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:- Please ON your bluetooth device.
2:-Please select your bluetooth on your phone.
3.Please Search your available device near you.
4.Please select your bluetooth device on available device list & pair to your phone.
5 .If bluetooth device is not found then follow same  process.

What according to you makes you a good candidate for customer service or technical support job?

1:- Have listing skills.
2:- Understand what customer have issues.
3:- Inform proper guide to client or customer.
4 :- If You didn't understand an issue so please ask to custom once again.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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