Subject: Tech Support Candidate - mohd saif
From: mohd saif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 03:05:22 -0500

| | Tech Support Test

Name | mohd saif
E-mail | [email-masked]
Phone Number | (+91) 9717277396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rajaouri garden
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio
Virtualization

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Beehive Systems | Technical support Engineer | N/A | 25000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.If searching doesn't work, then there's reason to
believe that you're not connected to the Internet.
Fix the connection issue before proceeding.
2.Check if the Website is Down for Everybody or
Just Me.
3.Contact your network admin to provide the
access to this IP address if it is blocked.
4. Check HOST file entry in your own system
if it is blocked provide the access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
After your speaker is paired – the technical term for connecting two Bluetooth devices – you won’t need to go through that set-up again. Just make sure your speaker is on, and your mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job? | Working as Technical Support Engineer for more than 16 months in a real time and  highly dynamic professionalized  work environment helps me to adapt the things very quickly and helps me to stay motivated for any new opportunity that makes me stand out of the crowd.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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