Subject: Tech Support Candidate - Pankaj Joshi
From: Pankaj Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 02:48:11 -0500

| | Tech Support Test

Name | Pankaj Joshi
E-mail | [email-masked]
Phone Number | (011) 9717011084
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DKM India Pvt Ltd | Sr. Associate | Working currently | 45200
Previous Employer 1 | CNS COMNET SOLUTION PVT LTD | Sr. Associate | 25 May 2019 | 38000
Previous Employer 2 | Na | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check the the computer is connected to internet or not. If not then connect the lan or wifi properly and then check. And if it is already connected to internet then check the DNS and gateway settings on the NIC adapter. If everything is okay then clear out the browser cache to resolve this problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth speaker and hold the pairing button so that it will show the indication for pairing ready. After that turn on your phone's Bluetooth and search for Bluetooth speaker. As soon as it shows the result, select it and hit okay for pairing nod. It will connect the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? | To meet the clients expectation, and done the service request in a given time frame SLA with best quality. Our verbal and written communication would be very polite and easy to understand for end users.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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