Subject: Tech Support Candidate - Shehbaz Husain
From: Shehbaz Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 02:47:13 -0500

| | Tech Support Test

Name | Shehbaz Husain
E-mail | [email-masked]
Phone Number | (91) 9027474309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture services pvt ltd | Tech Support senior associate | 03 December 2020 | 30
Previous Employer 1 | Sookshm info services bpo | Tellecaller | 05 September 2015 | 10000
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Switch the modem, restart the computer and turn on the modem again.
Clear the cookies and clear cache.
Close the anti-virus software that may be running in the background.
Try a remote screen capture this will help ensure that the site you are trying to access is not down at the source.
Clear the DNS cache and run the ping.
Reset the modem to factory defaults and reconfigure it with the same user name and the password.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the settings of your phone.
Also switch on the bluetooth speaker.
Navigate to connected devices and turn on the bluetooth toggle switch.
Select the bluetooth on your phone to view the options.
Select your bluetooth name from the list and pair it.

What according to you makes you a good candidate for customer service or technical support job?

I have experience in customer voice profile as well as non-voice international project.
I know how to handle the customer, how they can react and how to solve the problem.
Also have the live chat experience with the clients which helps me a professional associate to help the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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