Subject: Tech Support Candidate - Shashank Kautish
From: Shashank Kautish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 26 Jan 2021 02:21:02 -0500

| | Tech Support Test

Name | Shashank Kautish
E-mail | [email-masked]
Phone Number | (+91) 7007285557
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bioworld | Sr. Executive | NA | 22,000
Previous Employer 1 | HCL Technologies | Sr. Executive | Oct 2020 | 15,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will ask for the error which user is getting on computer.
2. I will check for the internet connection.
3. If internet is working, then I will try to clear cache/cookies on browser.
4. If still problem persists, then I will track the IP of www.ndtv.com for any client-server issue.
5. Accordingly, I will provide the best resolution to user.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch ON the bluetooth speaker for pairing.
2. Go to your mobile phone setting, click on bluetooth.
3. Turn ON your phone bluetooth for scan.
4. Then your speaker will be listed on your phone screen for pairing.
5. Pair your phone to bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Since I have worked for 5 years in IT and Customer service. I have served US customer in HCL Technologies. I have a passion to help people for their issue, which makes me best and which is required for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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