Subject: Tech Support Candidate - Gopal Sharma
From: Gopal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 22:50:14 -0500

| | Tech Support Test

Name | Gopal Sharma
E-mail | [email-masked]
Phone Number | (01275) 690751
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Ticketing toll,IT asset management,VC ETC

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact infotech | Desktop support Engineer | July 2020 | 20000
Previous Employer 1 | HSB infotech | Desktop support Engineer | July 2017 | 15000
Previous Employer 2 | Cms infotech | Customer support Engineer | Dec 2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check what type error it is if any connection error than check our network connection if connection is fine then check other sites are working fine if other sites open then try to check telnet www.ndtv.com of it's not telnet then go to network team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power ON our bluetooth device and then search our near by bluetooth device by our mobile phone then click on connect device by select that device from the list.

Now our device connected through bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | Good knowledge of user problem and solution with quick response.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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