Subject: Tech Support Candidate - Aman Arora
From: Aman Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 15:36:49 -0500

| | Tech Support Test

Name | Aman Arora
E-mail | [email-masked]
Phone Number | (+91) 7836965619
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Geeta Colony Delhi-110031
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vserv Infosystem | Desktop support engineer | | 15,500
Previous Employer 1 | Megalogix | Hardware and networking Engineer | 31/Aug/2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check network connection
Then I will check if the Website is Down for Everybody or Just Me
Then check proxy and search another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth setting on your phone then trun on bluetooth then show list of available devices will appear then click on your mobile select your speaker and that's it you are connected
What according to you makes you a good candidate for customer service or technical support job? | I first gather info and facts from the customer, then identify and verify the issue. Next, I try common quick fixes. If that's not successful, I use additional resources to research the issue. Once a solution is found, I perform appropriate repairs or replacement if necessary. After the solution is implemented, I test thoroughly to ensure everything is OK.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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