Subject: Tech Support Candidate - Shivam kumar Kumar
From: Shivam kumar Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 12:14:20 -0500

| | Tech Support Test

Name | Shivam kumar Kumar
E-mail | [email-masked]
Phone Number | (91) 7683003170
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Convergys | TSA-1 | Apirl | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- I will check my internet connection.
- if my computer is active on internet then I will clear all the cookies and cached data.
- above both statments are enough to open a website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- I'll scroll down my toogle and switch on my bluetooth
- then search for my bluetooth device and pair it accordingly

What according to you makes you a good candidate for customer service or technical support job?

- previous technical support experience
- international chat experience
- management degree holder in customer service majorly

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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