Subject: Tech Support Candidate - SHRIKANT bhardwaj
From: SHRIKANT bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 11:42:10 -0500

| | Tech Support Test

Name | SHRIKANT bhardwaj
E-mail | [email-masked]
Phone Number | (+91) 8851153048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Aws cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | inferlytix | Associate Aws Cloud Consultant | feb 2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first i will check my internet connection. If it is connected properly then i will troubleshoot the network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the Bluetooth of both of your devices.
Make sure that your both devices are in range and discoverable.
Then select your speaker and pair.

What according to you makes you a good candidate for customer service or technical support job? | I have 2.5 years of experience in IT industry and previously i worked as an Aws cloud consultant where my mostly work was deal with customers and give them a better solution for there related technical problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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