Subject: Re: Side conversation bug
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>
Date: Mon, 25 Jan 2021 08:56:34 -0700 (MST)

Hello Heta, 

Thank you for your email. 

I am working on it. 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Monday, January 25, 2021 8:58:42 PM 
Subject: Side conversation bug 

Hello Ashish, 

We’ve detected many tickets, where different Customer Service teams haven’t received our emails that were sent from the side conversation. I tested with one of them and didn’t receive an email either. Could you please urgently investigate the root cause? 

Example tickets: 

#116578 

#113051 

#114864 

#115268 

#113956 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
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