Subject: Tech Support Candidate - Sanjay Kumar
From: Sanjay Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 09:52:03 -0500

| | Tech Support Test

Name | Sanjay Kumar
E-mail | [email-masked]
Phone Number | (91) 9113139356
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Karvy innotech LTD | Resident engineer | | 13000
Previous Employer 1 | Hcl Service LTD | Resident engineer | 31/01/2020 | 11500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first check internet connection than clear browser cache and restore browser to default after that I will call to IT person.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Bluetooth on in both device
2. Search Bluetooth device in Mobile
3. Select the device in Mobile and connect

What according to you makes you a good candidate for customer service or technical support job?

1. Behavior
2. Communication
3. Respons Time

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |