Subject: Tech Support Candidate - Ashish Goyal
From: Ashish Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 09:38:48 -0500

| | Tech Support Test

Name | Ashish Goyal
E-mail | [email-masked]
Phone Number | (91) 9812227119
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 15 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | adda247 | customer support executive | 16 march 2020 | 22000/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try deleting the browsing history of the browser and delete the cache.

Change the browser - I will try use Internet Explorer if I'm using Chrome or Mozilla Firefox.

Check to see if the site blocked through the Internet Properties dialog box. To access it in Vista or Windows 7, click Start, type internet options, and press ENTER. In XP, select Start, then Run, type inetcpl.cpl, and press ENTER.

Once you're there, click the Security tab, then the Restricted sites icon, followed by the Sites button. If the site's on this list, remove it.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on the Bluetooth button of the speaker, then switched on the Bluetooth option of your mobile phone as well. It will begin to scan the available Bluetooth in the distance of coverage area. Search the Bluetooth name of the speaker in the scanning list of the mobile phone. click on the Bluetooth option and start pairing. Once the pairing of the speaker and mobile phone is successful then here you go with Bluetooth connection.
What according to you makes you a good candidate for customer service or technical support job? | I have prior 1 year experience in supporting and resolving issues of the customers with inbound and outbound calls using Super Receptionist tool, with email responses to customer queries and with taking up the customer tickets on ZOHO for rapid resolution. This would help me in doing justice with the job role offered.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |