Subject: Tech Support Candidate - Vishnu Sharma
From: Vishnu Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 09:17:54 -0500

| | Tech Support Test

Name | Vishnu Sharma
E-mail | [email-masked]
Phone Number | (121004) 7417843750
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ipseity group | Linux admin | 10/01/2021 | 22000
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Network issues
Incorrect URL
Restart the network service

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Search the device
Payring
Connected

What according to you makes you a good candidate for customer service or technical support job? | Good communication
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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