Subject: Tech Support Candidate - Rinky Garg
From: Rinky Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 09:07:53 -0500

| | Tech Support Test

Name | Rinky Garg
E-mail | [email-masked]
Phone Number | (+91) 8376029787
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Software

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | QDC | Customer success manager | 25 Oct 2020 | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will do some troubleshooting steps.
- will see if internet connection is fine.
- I will read the error occurred and see if it can be solved. Ex: if it asks to confirm risk, then I will click on accept risk.
- will check if there is any popup blocked beside url bar, then I will allow it.
- will check browser settings (say for Chrome) if the site has been disabled then i will allow it. Also we can try opening the site on different browser.
- try prefixing HTTPS:// before the URL.
- there can also a downtime on the website server as well, which we can't control that only website developers can resolve.
I hope that we will come to some conclusion by following above steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- press and hold the power button on the bluetooth speaker so that it come in pairing mode. It generally flashes a light rapidly when it is in pairing mode, means now you can discover it as a bluetooth device on your phone.
(Or there can be a specific pairing button, you need to press and hold it).
- then open your phone settings -- open bluetooth device -- search for new device amd let ot scan the new device -- select your bluetooth device name when it comes in the list of available device. And select it to start pairing.
And we are done.

What according to you makes you a good candidate for customer service or technical support job?

I have been working in a same domain for almost 3 years. I am quite empathetic to my customers and do my best to solve their problem and ensure customer satisfaction.
I was known for my dedication towards my job in my previous job.
I am good at troubleshooting, and defect testing & I am always ready to learn something new in order to meet situational demands. So, I believe I am a good candidate for this role.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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