Subject: Tech Support Candidate - Ankit Kushwaha
From: Ankit Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 09:00:48 -0500

| | Tech Support Test

Name | Ankit Kushwaha
E-mail | [email-masked]
Phone Number | (+91) 8308987812
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
O365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | TCS | Assistant System Engineer | Immediate Joiner | 29000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Frist I will check the URL whether it is correct or not.

2. If it is correct then I would check whether the computer is connected to the Internet and browser is updated with the latest versions.

3. I would check the wifi drivers in the computer whether they are updated with the latest versions or not.
4. Then I would check whether the Internet IP settings are up to the mark or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: First open the Bluetooth of the mobile phone.

Step 2: Turn the Bluetooth speaker Bluetooth and make to in syncing mode.

Step3: Then look for the speaker name in mobile Bluetooth in "Search of new device" section.

Step4: Tap on the speaker name to get connected with the mobile.

Step5: Once the pairing is successful with will show your device is connected

What according to you makes you a good candidate for customer service or technical support job?

1. For technical support job it is necessary the candidates listen to the user query very carefully and attentively.

2. There should consistently update given to the customer/user about the progress happened while troubleshooting the issue.

3. Make sure the user is fully satisfied with the solution you have provided, if not ask his/her concern and make sure you get it to resolve it as soon as possible.

4. Always ask for permission and feedback before closing his/her query and inform them via mail or phone about the closure of the ticket.

5. Always ask the complete information from the user before directly jumping on the troubleshooting.

6. Be polite and gentle in communicating

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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