Subject: Tech Support Candidate - SUNIT KUMAR
From: SUNIT KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 08:34:45 -0500

| | Tech Support Test

Name | SUNIT KUMAR
E-mail | [email-masked]
Phone Number | (+91) 7979703400
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | JANAKPURI, DELHI
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BNG INFOTECH PVT. LTD. | TECH. SUPPORT ENGINEER | TILL | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- we have to check internet connection.
Step 2- we have to check firewall.
if internet connection fixed there after will the website. Otherwise if firewall block then allow them.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- turn power on of both device.
Step 2- turn on Bluetooth of both device.
step 3- search a particular speaker then select.
Step 4- phone device asking for pair the Bluetooth speaker then select ok.

What according to you makes you a good candidate for customer service or technical support job? | Always try to talk politely with customer and try to resolve query at a time.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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