Subject: Tech Support Candidate - Shivkant Verma
From: Shivkant Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 08:28:53 -0500

| | Tech Support Test

Name | Shivkant Verma
E-mail | [email-masked]
Phone Number | (98212) 41422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 49
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon development center India pvt ltd | csa | 4 January 2021 | 19,000
Previous Employer 1 | Renovision services pvt ltd | DSS L2 | 7 February 2020 | 15,000
Previous Employer 2 | Jeet infotech | DSS L1 | 31 August 2019 | 13,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all I will check the website URL is typed correctly.
2.After that I will check if Internet is working or not.
3.If both are fine open a new tab and check if other websites are opening or not.
4.Try clearing browser cookies and caches.
5.I will check if proxy server refusing the connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First of all I will turn on bluetooth in both devices.
2.After that from mobile I will search nearby available bluetooth device.
3.After finding the desired device I will click on add a new device,it will connect my mobile to bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | First of all I think my experience in this particular field.I have experience in resolving customers queries.I have both technical support and customer service experience in past.I have positive attitude towards customers and always willing to help and solve their queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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