Subject: Tech Support Candidate - Surbhi Tekriwal
From: Surbhi Tekriwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 08:23:17 -0500

| | Tech Support Test

Name | Surbhi Tekriwal
E-mail | [email-masked]
Phone Number | (+91) 7004184554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 75
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Icici bank ltd | Trade desk manager | Dec 2020 | 32500
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my net connection and if it is ok then i will open some other website and will check that whether that is opening Or not and if the problem still persists then that means that particular link might not be suitable/safe i.e., it js not getting opened.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will turn on the bluetooth and then the same will be done with the phone and then k
I will check the bluetooth name in the phone and when the particular name is displayed I will click on that name and will pair it with the bluetooth

What according to you makes you a good candidate for customer service or technical support job?

The skill which makes me a good candidate for this post are:
# Listening to the customers first
# Empathize with their problems and ask sorry for the inconvenience caused to them
# Provide them with the best possible solution which is helpful to them in order to solve their problem

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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