Subject: Tech Support Candidate - Prashant Soni
From: Prashant Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 08:21:40 -0500

| | Tech Support Test

Name | Prashant Soni
E-mail | [email-masked]
Phone Number | (+91) 8423413487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Associate | | 18700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check my internet connectivity. Then check if there is any misspellings while writing the website URL. After that I'll check on Google if yhe website is currently working or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on both the devices and than check if the bluetooth speaker is discoverable or not. Search the name of the speaker in my mobile phone. After that tap the name of speaker.
What according to you makes you a good candidate for customer service or technical support job? | I am a quick learner. Also my problem solving skills are also beneficial for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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