Subject: Tech Support Candidate - Laxmipriya Subudhi
From: Laxmipriya Subudhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 08:05:38 -0500

| | Tech Support Test

Name | Laxmipriya Subudhi
E-mail | [email-masked]
Phone Number | (91) 7789951515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Odisha
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone India Ltd | Relationship manager | Dec 2015 | 25000
Previous Employer 1 | Idea Cellular | Technical support Engineer | Jan 2013 | 18000
Previous Employer 2 | Micro technology Pvt Ltd | Technical support Engineer | Feb 2011 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Restart my Device
2- checking my internet connection
3- Problem only happens with certain websites.
4- try clearing browser's cookies and cache.
5- checking if the website is down for everyone or me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Click the bluetooth option, turn on bluetooth, device list will appear, check whether your device is listed or not, if not listed then press the button on your speaker that makes it discoverable.
On mobile select the speaker, now you are connected.

What according to you makes you a good candidate for customer service or technical support job?

The determination and the positive attitude towards the customer.
First of all willingness to help someone by providing correct information.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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