Subject: Tech Support Candidate - Shailendra Kumar Patel
From: Shailendra Kumar Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 07:59:34 -0500

| | Tech Support Test

Name | Shailendra Kumar Patel
E-mail | [email-masked]
Phone Number | (+91) 8383033085
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Tech mahindra | Customer support executive | July 2020 | 15000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Restart the System / Device
Step 2: Checking the Internet connectivity.
Step 3: Checking if website is down for everybody or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here's a quick guide that will run through step wise.

Step 1: Go to setting
Step 2: Tap the bluetooth option
Step 3: Turn on Bluetooth
Step 4: A list of available devices will appear.
Step 5: If speaker is not listed, press the button on your speaker that makes it discoverable it's often a button with a Bluetooth symbol on it.
Step 6: On your mobile select speaker and that's it, you're connected.

What according to you makes you a good candidate for customer service or technical support job? | According to me, I have a good listening and understanding ability. This ability is very much necessary for the customer support. It will help me to resolve the issues which customer is facing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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