Subject: Tech Support Candidate - Rahul Sharma
From: Rahul Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 07:53:35 -0500

| | Tech Support Test

Name | Rahul Sharma
E-mail | [email-masked]
Phone Number | (91) 8800242264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | paytm bank | senior associate | working |
Previous Employer 1 | wipro | L1 techincal support | 31 nov 2017 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | i asked use to chcek ther version of browser its updated or not if updtaed then i asked user to clear the cockees and cache if still facing the issje then i raise the mail to my tech team

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first i have to on mh bluetooth then i have to find the sperker device name by sercing tab then i cam select the  device and connect the
and 9 Paytm Paytm

What according to you makes you a good candidate for customer service or technical support job? | understand and resolve tge query of the user
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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