Subject: Tech Support Candidate - Prashant Goswami
From: Prashant Goswami <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 07:45:44 -0500

| | Tech Support Test

Name | Prashant Goswami
E-mail | [email-masked]
Phone Number | (282007) 7906134778
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Zenpact | Customer support executive | December2020 | 23000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we see what is the error show when I m open a any particular website and find the solution. Like to clear my browsing history and cache memory and re open the Browser and open a website again if again error show then I'll shutdown my pc Or laptop and again start then troubleshoot my networking setting...
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I'll open my mobile phone Bluetooth and then start Bluetooth speeker theni find the Bluetooth speeker name to my mobile phone Bluetooth device when I m find the speeker name then click on it and paired the speeker in phone..
What according to you makes you a good candidate for customer service or technical support job? | Good listner and proactive thinking
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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