Subject: Tech Support Candidate - Abhishek Prasad
From: Abhishek Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 07:33:45 -0500

| | Tech Support Test

Name | Abhishek Prasad
E-mail | [email-masked]
Phone Number | (+91) 9711061824
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Neb Sarai,Maidan Garhi,New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Windows Server 2019, CCNA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Twenty Four Secure Services Pvt Ltd | Branch Coordinator | 17 Jun 2020 | ₹ 23,871
Previous Employer 2 | IMT-CDL Ghazibad | Admin Coordinator | 30 Sep 2016 | ₹20,823

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

=>It depends upon the error. I mean if the error is about connection then I will follow the below mentioned process:-
1. I will check the URL. Whether it is correct or not.
2. If URL is correct then I will check the internet connectivity.
3. If the connectivity is ok, then web page may be down.

=> If the error is releted to proxy then I will go through proxy setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth speaker.
2. Go to setting on my mobile.
3. Tap the bluetooth option.
4. Turn on bluetooth.
5. A list of available bluetooth device will appear.
6. If the bluetooth speaker I will press the button on speaker that make it discoverable.
7. Now my mobile's bluetooth will discover the speaker. I wll tape on it. That's it. Mobile is connected to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards the customer & willingness to help someone by providing the correc resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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