Subject: Tech Support Candidate - Ariz Iqbal
From: Ariz Iqbal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 07:11:39 -0500

| | Tech Support Test

Name | Ariz Iqbal
E-mail | [email-masked]
Phone Number | (+91) 8285419929
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Aws

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vertexplus | Support engineer | Currently working | 20000
Previous Employer 1 | Netcomm ot sol pvt ltd | System engineer | 31/8/2020 | 15000
Previous Employer 2 | Globallogic | Associate analyst | 20/2/2019 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check if lan is connected or wifi is turned ona nd connected or not.
Secondly, I will check proxy settings.
Then I will clear cookies and browser cache.
If working from home, then I will try different network.
Restart my system and router(if I am at home).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First, goto mobile settings and then bluetooth section. Turn on bluetooth option and discoverable to other device option.
Switchon bluetooth heqdphone and once it appears on system screen click to connect.

What according to you makes you a good candidate for customer service or technical support job? | Since the start of my career ive been working as a support engineer and helping customers to makethe business process easy. I love to make people understand difficult technical terms in a very lamen language so the end user understands the issue and is always content with my resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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