Subject: Tech Support Candidate - Mohit Santoshi
From: Mohit Santoshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 06:30:40 -0500

| | Tech Support Test

Name | Mohit Santoshi
E-mail | [email-masked]
Phone Number | (91) 9873654529
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka mor
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT Data | Sr executive | can join anytime notice period iw negotiable | 34500
Previous Employer 1 | F1 infosolutions and services | It support Executive | 10 july 2018 | 26000
Previous Employer 2 | Qeminence e support ltd | Technical support executive | Arpli 2016 | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- First we will check the internet connectivity on that system.

Step 2-If internet connectivity is ok we will then ping the website to check the delay in response.

Step 3-If there is any delay will share the logs with network team they will check ut issue is from Isp end or from client end.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1-We will open the settings in phone and turn bluetooth On and turn the same in speaker as well

Stel 2- We will discover the bluetooth devices from phone ince we get the details of the speaker will connect

What according to you makes you a good candidate for customer service or technical support job?

1.Hardworking
2.skills to learn and grab things.
3.Haldling clients.
4.Team support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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