Subject: Tech Support Candidate - Lubna Jamal
From: Lubna Jamal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 25 Jan 2021 06:08:58 -0500

| | Tech Support Test

Name | Lubna Jamal
E-mail | [email-masked]
Phone Number | (+91) 8948874077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VLCC | Centre manager | 25/1/2021 | 40000
Previous Employer 1 | Vodafone | Store manager | 30/9/2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Pass
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Settings, connect to other devices, connect to bluetooth
What according to you makes you a good candidate for customer service or technical support job? | Good listener and patience
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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