Subject: New Reply Received - Trip Virtual 22 Issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 25 Jan 2021 10:29:58 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Trip Virtual 22 Issue  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hi Olesia, </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">I’ve just talked to the Club and everything is working perfect. All the audio is fine. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Thanks for your help. The club is really happy. </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Best regards, </span></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style="font-size:9.0pt;color:#0563c1;background:white"><br></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f;background:white'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> </span><u><span style="font-size:9.0pt;color:#0563c1;background:white"><a href="http://www.lesmills.es/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>  |  </span><u><span style="font-size:9.0pt;color:#0563c1;background:white"><a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.com</span></a></span></u><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'></span></u>
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<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style="color:#1f497d"> </span>
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<div class="MsoNormal"><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer"><span style="text-decoration:none"><img width="558" height="212" style="width:5.8125in;height:2.2083in" id="_x0000_i1037" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODM2Mzg3NzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.uOQvwKGv472ydSn2rftZYCCX6GvUw4mcSI8n1_roHyo"></span></a></div>
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<div class="MsoNormal">“La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión (“derecho al olvido”), portabilidad, oposición y revocación, en los términos que establece la normativa vigente y aplicable en materia de protección de datos, dirigiendo su petición a la dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo electrónico <span style="color:#aeaaaa"><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. Gracias”.<br>
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<b>De:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> sábado, 23 de enero de 2021 15:04<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Trip Virtual 22 Issue</div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We have re-uploaded the audio file for the Spanish version of The Trip 22. Could you please ask Club to re-download the virtual class (you can find instructions in my previous email on how to do this) on the iPad and check if there is a sound issue or not.</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4178" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4178</a></span></div></div>
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<div>On Thu, 14 Jan at 7:00 PM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span><span class="separator"></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​</span></div></div>
<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your prompt response.</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>It will take some time for us to investigate further as our content manager is on vacation until next week.</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We are sorry for inconvenience.</span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4178" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4178</a> </span></div></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Wed, 13 Jan at 9:30 PM <span class="separator">, Marc &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi, </span></div></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>They did refresh the class and the issue is still there in the Spanish version. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>A part from that, what can I advise them to do?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks, </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Marc Raya</span></b><b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black'> </span></b><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>| </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Departamento de Asesoramiento</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>AEFA LES MILLS</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> | </span><u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#0563c1;background:white'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></u><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><br></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#7f7f7f;background:white'>c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  |</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.es/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.es</span></a></span></u><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>  |  </span><u><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:#0563c1;background:white'><a href="http://www.lesmills.com/" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:#0563c1'>www.lesmills.com</span></a></span></u><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:gray;background:white'>Comunícate con nosotros de 9-14h y de 15-18:30h (lunes a jueves) y de 9 a 15h (viernes)</span></i><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#1f497d'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/programas/cxworx/" rel="noreferrer"><span style="text-decoration:none"><img width="558" height="212" style="width:5.8125in;height:2.2083in" id="Imagen_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI2ODgyODgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.M7pYPhoGC8pooLaL2LKxn-qZFYOct0v9lA5sEpl-80k"></span></a></span></div></div>
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<div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.es/" rel="noreferrer"><span style="text-decoration:none"><img width="227" height="29" style="width:2.3645in;height:.302in" id="Imagen_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI2ODgyODksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.rTd9XKxkkN2J4W13C7aHOtguaVYkDYrN_-v-Nb_3Xyo"></span></a>                                                      <a href="https://www.facebook.com/AEFALESMILLS/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI2ODgyOTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.yN3IQ8abLpID7qXWtiA5kB05Q9GDhsHB10kVtqopH9s"></span></a>  <a href="https://www.instagram.com/tribulesmills/" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI2ODgyOTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.W_ZRCXXfQEc0KZLkptNG1P5osjFmI2X9tk8vKG84Zo4"></span></a>  <a href="https://www.youtube.com/user/aefalesmills" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI2ODgyOTIsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.RIDbxZfTqRoEXL37Y4bLs4sT_sT1OJrkiIZKrJkBPqQ"></span></a>  <a href="https://www.linkedin.com/company/1619205" rel="noreferrer"><span style="text-decoration:none"><img width="31" height="31" style="width:.3229in;height:.3229in" id="Imagen_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI2ODgyOTMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.7ITaUi6K4EuGeefqNzk3WJb_8FJ5NgAyhzK1C8RjRf4"></span></a> </span></div></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>De:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Enviado el:</b> martes, 12 de enero de 2021 20:47<br><b>Para:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Asunto:</b> Re: Trip Virtual 22 Issue</span>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Marc,</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your patience.</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kindly confirm that there is no sound issue with The Trip 22 Live. If there is any issue with the sound please ask customer to redownload the class. For this:</span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Unlock the padlock to the top right of the App and enter your admin code<br>Navigate to SETTINGS &gt; Manage Downloads<br>Scroll to the release under the 'Downloaded' tab <br>Click the refresh icon (the circle with the arrow), as below<br>The release should download straight away provided your iPad has a network connection<br><img id="_x0000_i1031" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODI2MzEwMDgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.UOw11b7WYSoE4ES4IFUxZb8D6bTCbqNM0D6_K8Wq7bk" alt="image"></span></div></div></div>
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<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>And also please clarify is the issue applies to The Trip 22 Virtual English or Spanish version. Or both.</span></div></div></div>
<div><div><div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Kind regards,<br>Olesia<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4178" rel="noreferrer">https://immersivesupport.lesmills.com/helpdesk/tickets/4178</a></span></div></div></div>
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</blockquote></div>  https://immersivesupport.lesmills.com/helpdesk/tickets/4178