Subject: New Reply Received - Fwd: High Country Fitness
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 24 Jan 2021 22:57:38 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fwd: High Country Fitness  Ticket comment <div>Hi Charlotte, 
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<div>Please excuse me as I am unwell and did not get much sleep over night.</div>
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<div>I will see how I feel later and try to join the meeting. I will tell Hylton and update you ASAP. Paul Smith spent time with High country on Friday. He has asked me if he could join the meeting since he was directly involved. </div>
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<div>I am going to reply to some emails and see how I go. </div>
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<div>Thanks, </div>
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<div>Greg</div>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 25 Jan 2021, at 6:44 am, Les Mills International &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Greg,</div>
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<div dir="ltr">Since we're seeing the 'no external screen connected' error message for High Country Fitness, I'd suggest checking the EDID and switching it to the Blustream if it isn't already installed here.</div>
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<div dir="ltr">Thanks</div>
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<div dir="ltr">Charlotte<br>
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Ticket: <a href="https://immersivesupport.lesmills.com/helpdesk/tickets/4251" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4251</a>
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<blockquote class="freshdesk_quote">On Sat, 23 Jan at 12:44 AM <span class="separator">
, Greg Cartagena &lt;[email-masked]&gt; wrote:
<div class="p1"><span class="s1">Kia ora,</span></div>
<div class="p2"><span class="s1"><span class="Apple-converted-space"> </span></span></div>
<div class="p1"><span class="s1">Thank you for your email.<span class="Apple-converted-space"> </span></span></div>
<div class="p1"><span class="s1"><br>
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<div class="p1"><span class="s1">I am unavailable and on annual leave until the 26th Jan 2021. I will have limited access to emails, but will get back to you in due course.<span class="Apple-converted-space"> </span></span></div>
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<div class="p1"><span class="s1">If you have a technical issue with your Les Mills Virtual App platform please email
<a href="mailto:[email-masked]" rel="noreferrer"><span class="s2">[email-masked]</span></a>. Please specify the date and time of the instance and describe what you experienced so they can investigate and help
 resolve the issue.</span></div>
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<div class="p3"><span class="s1">Kind Regards,</span></div>
<div class="p3"><span class="s1"> </span></div>
<div class="p3"><span class="s1">Greg</span></div>
<div class="p3"><span class="s1"> </span></div>
<div class="p3">
<span class="s1">Greg Cartagena | Virtual AV Support Specialist</span><span class="s3"><br>
</span><span class="s1">Les Mills Asia Pacific | <a href="http://www.lesmills.com.au/" rel="noreferrer"><span class="s4">www.lesmills.com.au</span></a> </span>
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<div class="p3"><span class="s1">PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
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<span class="s5">Tel </span><span class="s6">+61 455 508 248 </span>
<span class="s5">| Email <a href="mailto:[email-masked]" rel="noreferrer"><span class="s7">[email-masked]</span></a></span>
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<div class="p5"><span class="s1"> </span></div>
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<span class="s1">AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm</span><span class="s8"><span class="Apple-converted-space"> </span></span>
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<div class="p6"><span class="s1"><br>
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<div class="p7"><span class="s1"><b>Les Mills Virtual Support </b><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span class="s9"><b>link to our FAQ's</b></span></a></span></div>
<div class="p7"><span class="s1"><b>Virtual Video Guide Link:<span class="Apple-converted-space"> </span></b></span></div>
<div class="p8"><span class="s10"><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</a></span></div>
<div class="p9"><span class="s1"> </span></div>
<div class="p3"><span class="s1">AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm<span class="Apple-converted-space"> </span></span></div>
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<div class="p11"><span class="s11">The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete
 the email and any attachments.  </span></div>
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</blockquote></div>  https://immersivesupport.lesmills.com/helpdesk/tickets/4251