Subject: Tech Support Candidate - Israil Khan
From: Israil Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jan 2021 11:06:19 -0500

| | Tech Support Test

Name | Israil Khan
E-mail | [email-masked]
Phone Number | (+91) 6391121499
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl technologies | Sr. Customer care executive | Feb 28.2021 | 17000
Previous Employer 1 | Accenture Pvt Ltd | Customer care executive | 2 Oct 2015 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I have open chorme and change the internet setting to get connect with internet. Then restart out system and again do search.then it's properly work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First open bluetooth on your mobile phone.
2. Then click ON button of your bluetooth speaker once it's open light start bling on speaker. Then go to your mobile phone and then your bluetooth section then search for your speaker name and select it. If  you have any code then put the code on it. It will connect with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I known how to talk with customer and give better service on call. I always try to give correct solution to customer. The way I known to give solution to customer I can't explain for this I have to work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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