Subject: Tech Support Candidate - Atul Anand Srivastava
From: Atul Anand Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jan 2021 10:56:16 -0500

| | Tech Support Test

Name | Atul Anand Srivastava
E-mail | [email-masked]
Phone Number | (+91) 8802759585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Origin To Future Consultancy Services Pvt. Ltd | Project coordinator | 26th Aug 2020 | 30000
Previous Employer 2 | Aeril Telecom Pvt. LTD. | Field Maintenance Engineer | 24th Nov 2018 | 24000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st fix internet connection if error not fix than domain name checking again error not resolve than again check ip address

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st turn on Bluetooth connection both Mobile and Speaker, and Than Search In Phone Speaker In Mobile Bluetooth Name And Than Pair.
What according to you makes you a good candidate for customer service or technical support job? | Listen clearly Customer Problem And Resolve the Issue In Minimum Time
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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