Subject: Tech Support Candidate - Karan Sharma
From: Karan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jan 2021 06:10:18 -0500

| | Tech Support Test

Name | Karan Sharma
E-mail | [email-masked]
Phone Number | (+91) 7973890886
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Anti-virus

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Project Engineer | | 24500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly will check that internet is working properly on the system.
2. Then we will check by clearing the cookies and cache of the browser.
3. If that also does not work then will check on the other system or mobile if the website is working fine or not. There may be chances that there  is issue with the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker and enter into it's pairing mode.
2. Open settings of the mobile.
3. Go to Bluetooth settings.
4. Turn on the Bluetooth.
5. Scan for devices.
6. Bluetooth speaker name will be present in the list select it.
7. Pairing will begin and the speaker will be connected to the mobile.

What according to you makes you a good candidate for customer service or technical support job? | As I am already working on the technical support role in my organization. So, I am having the required skills and experience for the position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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