Subject: Content Writer Candidate - vidhi shukla
From: vidhi shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jan 2021 04:55:31 -0500

| | Content Writer Test

Name | vidhi shukla
E-mail | [email-masked]
Phone Number | (+91) 7905907115
Where do you currently live (area) | greater noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | na | | |
Previous Employer 2 | na | | |

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

Social media customer service is a system of providing customer support through social media platforms. it includes activities like addressing complaints, providing guidance, answering questions, or issuing refunds.

There are numeral ways to manage social media customer service:
By establishing easy communication channels for customers : Any customer would want their queries to get resolved easily without having to put extra efforts in reaching out the company. therefore, establishing easy communication is very impotant. Facebbok, instagram, twitter ; every social networking site has their own tools for easy and approchable communication.

Create social media guidlines by arranging time responses, resolving customer issues, being proactive and by expanding the ideas of your business.
Responding to every message, comment, questions and all social media feedback is the best practices!!
You need to understand that with positivity comes negativity on social media. Handling those responses with positivity is really important.

In the end, building easy and time saving customer support service is the key to manage it firmly.

Please share links to blogs written by you

https://shuklawrites.blogspot.com/2020/06/do-we-really-know-what-feminism-is.html

https://shuklawrites.blogspot.com/2020/06/do-we-really-know-what-feminism-is.html

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