Subject: Tech Support Candidate - Varun Pachauri
From: Varun Pachauri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 24 Jan 2021 02:01:39 -0500

| | Tech Support Test

Name | Varun Pachauri
E-mail | [email-masked]
Phone Number | (+91) 9682353035
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 52 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ECIL | IT ADMIN | Present | 21590
Previous Employer 1 | Meilluler infotech | Network executive | Oct 17 | 15000
Previous Employer 2 | ITI LIMITED | Network engineer | Aug 16 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check my internet connection.
2. If internet connection is healthy then I will go for check what type of error in opening website.
3. I will do accordingly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.first ON BLUETOOTH SPEAKER
2. SEARCH BLUETOOTH ON MY PHONE
3. When Bluetooth speaker is showing on my phone
I will pair the device with phone
4. Then I will go for connect device and wait till connected shown on my phone screen .

What according to you makes you a good candidate for customer service or technical support job?

Supportive nature to customer
Patience is my key to rectify the problem

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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