Subject: Tech Support Candidate - Anjali Sajeev
From: Anjali Sajeev <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 22:54:41 -0500

| | Tech Support Test

Name | Anjali Sajeev
E-mail | [email-masked]
Phone Number | (091) 9207070904
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eratronics Pvt Ltd | Technical Solution Engineer | Currentlyworking | 18000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First check whether there is internet connectivity. Then check whether the URL entered is correct and then refresh the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power On the speaker.
Turn on the bluetooth on your mobile phone.
Scan for devices.
Once you find the speaker, connect to it.

What according to you makes you a good candidate for customer service or technical support job? | As I am working as a Technical solution Engineer, I have experience in handling customers and understanding their requirements. So it will be easy for me to help customers to resolve their issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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