Subject: Tech Support Candidate - MARCUS MANEBAYE
From: MARCUS MANEBAYE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 18:55:21 -0500

| | Tech Support Test

Name | MARCUS MANEBAYE
E-mail | [email-masked]
Phone Number | (+91) 9667027348
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | ashram hari nagar, new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
web development

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | freelancer | web developer | anytime | depends on projects
Previous Employer 1 | na | na | na | na
Previous Employer 2 | cherry e-commerce services | customer care agent | january 21th, 2020 | 35000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I. The first step to take should be to make sure that  the device used (desktop, laptop, tablet, etc...) is connected to the internet. If the device is not connected to the internet then i will connect it to the internet and access the website. That should resolve the issue. But if the website is still not accessible after connecting the device used to the internet then there is a need to take a second step.

II. The second step to take is to check whether the internet connection didn't expire. If the internet did expire then i will extend it from the ISP(Internet Service Provider) and after that access the website. and this should solve the issue and allow me to access that website. but if the website is still unresponsive for some reason then i should take a third step.

III. the third step should be to check if the web browser is not the cause of the inaccessibility of the website. the way of checking the faultiness of the web browser is by trying to load some of the most used websites ( Amazon, Instagram, YouTube, etc...).
- in case those most used websites also don't work then the problem is with the web browser. the thing to do here is to launch another web browser and try  to access that website on the newly opened web browser. this should solve the problem.

- In case those most used websites do work properly then in this stage the thing to do is to clear cache and cookies of the web browser also on top of that to update the web browser because an old and outdated web browser can conflict with the website's pages script thus making the website inaccessible. After clearing cache and cookies of the web browser and updating the web browser, the website i want to access should work properly and if not then i should take another step.

IV. The fourth step should be to check on google whether everybody else is getting the same problem with the website or it is only me.

- In case it is only me who is unable to access that website it's maybe because there is a filter that is blocking that website. here it is to understand that maybe the ISP(Internet Service Provider) is blocking the webhost server IP address thus making the website inaccessible. the thing to do here is to try to access that website somewhere else on another wifi. and this should resolve the problem.

- In case everybody else is getting the same issue with the same website it's maybe because the website's domain name expired or maybe the website's server is not working then in both cases there is nothing to do but to wait until the website is working again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I. On the Bluetooth speaker:

I will press the button with the Bluetooth symbol to make the Bluetooth speaker discoverable.

II. On my phone:

1. I will go to settings

2. I will tap the Bluetooth option

3. I will turn on Bluetooth

4. A list of available devices will appear

5. The Bluetooth speaker name should appear if it doesn’t then I will go press the Bluetooth symbol on the Bluetooth speaker again

6. If the name of the Bluetooth speaker appears, I will just select it and connect my phone to it

What according to you makes you a good candidate for customer service or technical support job?

because:

I. I am a disciplined individual who takes things seriously because I believe that discipline is the key to success.

II. I know how to solve customers different queries and problems on phone and emails. and on top of that i am able to manage frustrated customers and write clear and concise reports for different teams of the company.

III. I am a native french speaker with a proficiency in English. In addition, I have well-developed communication and complaint-handling skills, a great work ethic, and an important ability to remain calm in stressful situations and also I have a considerable experience in computer science due to my college background(computer science and engineering).
my knowledge in computer science is, as follows, segmented:
- A considerable knowledge in computer Programming.
- A considerable knowledge in computer network.
- A considerable knowledge in computer software.
- A considerable knowledge in web development.
- A considerable knowledge in operating systems.

summarizing everything written makes me confident that I not only meet all requirements described in the work description but also can
bring other qualities and skills which may be beneficial while executing any duties associated with the role.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |