Subject: Tech Support Candidate - Avanish Sharma
From: Avanish Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 06:50:26 -0500

| | Tech Support Test

Name | Avanish Sharma
E-mail | [email-masked]
Phone Number | (110046) 7607582551
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sagarpur New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
CCTV

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Maverix Platforms Pvt Ltd | Desktop Support L1 | NA | 13412
Previous Employer 1 | Mansha Active Pvt Ltd | Desktop Support | 29 April 2019 | 10000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Frist I will check website spelling and Internet if both are correct and still website is not working then i will try further troubleshooting's like Cookies etc
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1 Step Turn on Bluetooth both device the pair speaker with mobile phone after pairing we can connect the speaker and enjoy
What according to you makes you a good candidate for customer service or technical support job? | Some of problems I can resolve easily without any guidance.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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