Subject: Tech Support Candidate - MANISHA -
From: MANISHA - <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 06:36:38 -0500

| | Tech Support Test

Name | MANISHA -
E-mail | [email-masked]
Phone Number | (+91) 7481935190
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll try to open  the website with another browser . If that doesn't work I'll try to access another website  . If that too fails I'll again try  clearing my cookies and cache. When any other website works, I'll go for my intended website. If again I face any issue then by using  website down checker tool I'll try to know if website is unavailable for everyone at that point of time ,in that case I'll wait for the website to respond.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I'll turn on my mobile phone Bluetooth as well as the Bluetooth speaker .
Then I'll push the search button of the speaker simultaneously searching nearby Bluetooth devices on my phone .
After getting the speaker's name in the Bluetooth search I'll select it and connect it .

What according to you makes you a good candidate for customer service or technical support job? | According to me I am very calm , understanding, soft spoken , positive and consoling person. People feel ease communicating with me . As well as I am strong at understanding and resolving technical glitches. And I guess that's the demand of the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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