Subject: Tech Support Candidate - Ashish Singh
From: Ashish Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 03:34:23 -0500

| | Tech Support Test

Name | Ashish Singh
E-mail | [email-masked]
Phone Number | (91) 9503075116
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Technical Support Executive 4 | 06/02/2021 | 31000
Previous Employer 1 | Hexaware Technology | Senior Executive | NA | 17000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Define the problem.
2) Gather detailed information.
3) Consider probable cause for the failure.
4) Devise a plan to solve the problem.
5) Implement the plan.
6) Observe the results of the implementation.
7) Repeat the process if the plan does not resolve the problem.
8) Document the changes made to solve the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to settings
2) Tap the Bluetooth option
3) Turn on Bluetooth
4) A list of available devices will appear.
5) If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
6) On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Customer service is the support you offers your customers - both before and after they buy and use your products and services. I am that type of person who will work hard. I will never let you down, and I will always act as a positive role model when dealing with your customers and clients.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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