Subject: Tech Support Candidate - Rohit Singh
From: Rohit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 02:58:23 -0500

| | Tech Support Test

Name | Rohit Singh
E-mail | [email-masked]
Phone Number | (0) 6200216708
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Malviya Nagar delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Inknowtech | Network Engineer | Till now | 3500000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I am unable to open a website www.ndtv.com,while login this website I am getting an error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First step - open our mobile bluetooth
Second step - allow the device to connect with your device and put the password.
Third step- connected

What according to you makes you a good candidate for customer service or technical support job?

Good coordination with customer ,and to utilise my skills in my work to get better result.
Update ,to customer every hour till my shift.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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