Subject: Tech Support Candidate - Jatin Aggarwal
From: Jatin Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jan 2021 01:02:58 -0500

| | Tech Support Test

Name | Jatin Aggarwal
E-mail | [email-masked]
Phone Number | (941) 8088705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Saharanpur, Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Strabag AG- Afcons Joint Venture | Mechanical Engineer | 30/05/2020 | 24000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check, whether there is internet connectivity or not.
If internet connectivity is available then I will clear my browser cache and remove all plugins.
I will check my IP and DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First I will turn on Bluetooth of my speaker
2. Then I turn on the Bluetooth of mobile and unpaired my device with any other device because our devices stay paired until we unpair them.
3. Then I will search the Bluetooth name of my speaker and then I will pair it with my mobile Bluetooth and when it will pair a message will popup showing speaker has been connected

What according to you makes you a good candidate for customer service or technical support job? | Because I love to troubleshoot the tech problems and I will use my skill and knowledge  to make you organization profitable.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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