Subject: Tech Support Candidate - Mukesh Kumar
From: Mukesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 23:26:11 -0500

| | Tech Support Test

Name | Mukesh Kumar
E-mail | [email-masked]
Phone Number | (91) 8287294713
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 63
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahndra limited | Executive | 15 january 2021 | 16000
Previous Employer 1 | Concentrix | Executive | 14 feb 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I am not able to open the website www.ndtv.com. while opening the website I am getting error 404 since yesterday. Please resolve my issue Or guide the steps so that I can browse the site.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Your Bluetooth device should be on and make sure that it's under the range of 8 - 10 meters. Pair the device to connect to each other. When its gets connected a sound will appear.
What according to you makes you a good candidate for customer service or technical support job? | To understand the concern of the customer and to listen his problem or query and after that to provide the best solution as per the sop. We can help the customers by feeling link we are the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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