Subject: Tech Support Candidate - Nagendra Pandey
From: Nagendra Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 21:36:58 -0500

| | Tech Support Test

Name | Nagendra Pandey
E-mail | [email-masked]
Phone Number | (91) 9654418235
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Worked on ERP system

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MasterSoft ERP Solution Pvt Ltd | Customer success exiqutive | NA | 26400
Previous Employer 1 | Pinga solutions Pvt Ltd | ERP implementation Engineer | May 2018 | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To resolve this issue we can use a few steps-
1.Make sure the internet connection work- For this please open www.google.com. If the Google page is opening properly then open desired URL.
2. Check if the Website is Down for Everybody or Just Me- Open a page named as "Down for Everyone or Just Me" after that enter your desired URL and press ENTER button. After that a message will shown SITE DOWN or SITE UP

3.Restartiing computer- If you are still faces problem then restart your computer because many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

By using below steps you can contact your speaker to your mobile phone-
1- Swipe down from the top of the screen.
Touch and hold Bluetooth .
2- Tap Pair new device. If you don't find Pair new
devicee, check under "Available devices" or tap More.
3- Tap the name of the Bluetooth device you want to pair with your device.
4- Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | To provide a best solution to the customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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