Subject: Tech Support Candidate - Himanshu Pandey
From: Himanshu Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 21:23:10 -0500

| | Tech Support Test

Name | Himanshu Pandey
E-mail | [email-masked]
Phone Number | (+91) 8800108261
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Krishna nagar, East Delhi, 110051
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rainbow Info Solutions | Technical Support Engineer | 20th Jan 2021 | 50k
Previous Employer 1 | Tiana infocare | Technical Support Engineer | 31st mar 2020 | 40k
Previous Employer 2 | Irvine Digital Media pvt ltd | BDE | Feb 2018 | 35k

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check browser setting.
I'll reset the browsers.
I'll check proxy settings.
I'll clear cookies & crashes.
I'll run some commands.
I'll check also internet connection.
Finally I can fix this issue after troubleshooting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker.
Turn on mobile Bluetooth.
Scan the device & connect the speaker with mobile.
That would be connected.

What according to you makes you a good candidate for customer service or technical support job?

I love technogies.
I have total 8 years of experiences in technical Support job.
I gave good knowledge of technical Support Engineer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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