Subject: Tech Support Candidate - Jawad Akram
From: Jawad Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 14:49:04 -0500

| | Tech Support Test

Name | Jawad Akram
E-mail | [email-masked]
Phone Number | (+91) 9810542442
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Email, chat

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Samsung India Electronics | Engineer-Technical support | Aug,2020 | 20000
Previous Employer 1 | Homeshop18 | Tele Sales Associate | Feb,2015 |
Previous Employer 2 | Blue wellness | Sr. Sales Executive | Sep,2014 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection
2. Check the LAN wire/router/modem connected properly
3. Check with another browser
4. Check with another website
5. Restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker
2. Then open the mobile settings and turn on the bluetooth and search or scan the nearby device
3. When the speaker name appear in the list
4. Click to connect the speaker with mobile.

What according to you makes you a good candidate for customer service or technical support job? | According to me the positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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