Subject: Tech Support Candidate - Swati Kharola
From: Swati Kharola <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jan 2021 11:57:11 -0500

| | Tech Support Test

Name | Swati Kharola
E-mail | [email-masked]
Phone Number | (+91) 7017939208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Softwares like MS Office

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Innodata Private Limited | Senior Associate | 15 June 2020 | 22768
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check with tbe URL provided
Check for the internet connection
Clear all history and other blocked sites
Reset the browser settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the device
Open the bluetooth device
Check for the availability of the device
Will make the pairing if found password protected will enter the password
Click on connect

What according to you makes you a good candidate for customer service or technical support job? | I am having good communication skills and believe can handle the customer easily. I am having ability in understanding the queries and can provide satisfactory service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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